退换货条款
Return and exchange clause
在您注册成为yomandamor网用户、同意接受yomandamor网服务时,请仔细阅读并了解本隐私权条款全部内容,其构成yomandamor网与用户协议不可分割的一部分。
When you register as a user of yomandamor and agree to accept the service of yomandamor, please carefully read and understand the whole content of this privacy clause, which constitutes an integral part of the agreement between yomandamor and the user.
您通过完成注册程序并点击“完成注册”的按钮,表示您明确知晓本隐私条款所列内容,并自愿与广州慧品电子商务有限公司达成协议并接受其在yomandamor网网站所明示的所有服务条款。
By completing the registration process and clicking the “complete registration” button, you indicate that you are clearly aware of the contents of this privacy clause, and voluntarily enter into an agreement with guangzhou huipin e-commerce co., ltd. and accept all terms of service as expressed on the website of yomandamor.
在阅读本协议时,如有不理解地方请与客服联系。
When reading this agreement, please contact the customer service if you do not understand.
退换货总则:依据《中华人民共和国产品质量法》、《中华人民共和国消费者权益保护法》等法律法规,商品自出售之日起(以客户实际签收日期为准)有质量问题,在签收货物后的30天内可申请退货。
General provisions on return and exchange of goods: according to the product quality law of the People’s Republic of China, consumer rights and interests protection law of the People’s Republic of China and other laws and regulations, the goods have quality problems from the date of sale (subject to the actual date of signing and receiving by the customer), and the goods can be returned within 30 days after signing and receiving.
(一)验货与拒收政策
(I) inspection and rejection policy
1、 为保障您的权益,请您在收到商品时与配送员当面核对,核对范围包括但不限于:商品种类、规格、数量、金额、外包装、票据等是否与订单一致,准确无误再进行签收。
1. In order to protect your rights and interests, please check with the delivery staff face to face when you receive the goods, including but not limited to: whether the commodity type, specification, quantity, amount, outer package, bill, etc. are consistent with the order, and sign and receive the goods without any error.
签收后,“yomandamor网”不再为以上问题负责。
After signing, yomandamor network is no longer responsible for the above issues.
2、 根据不同商品的不同属性,在验货时您可能需要一并检查以下所列举情况中的一个或多个方面,包括但不限于:商品的保质期、商品的性状是否变化、商品本身标识是否可辨、商品的防伪标签是否已被完全刮开等。
2. According to the different attributes of different commodities, you may need to check one or more of the following situations together during the inspection, including but not limited to: the warranty period of the commodities, whether the characteristics of the commodities are changed, whether the marks of the commodities are discernible, and whether the anti-fake labels of the commodities have been completely scratched.
3、 如果您在签收前已确认上述问题无误,请您在物流单上签字确认。
3. If you have confirmed the above problems before signing and receiving, please sign on the logistics form for confirmation.
如果您的订单交由他人代收,代收人享有与您等同的权利,我们将视为您本人签收。
If your order is received by someone else, the receiver has the same rights as you, we will regard it as your signature.
如果 您在验货时发现商品存在上述问题,经配送员或配送员在场时与客服联络确认,可以选择拒收整个订单。
If you find the problems mentioned above during the inspection, you can choose to reject the entire order by contacting customer service for confirmation when the delivery man or the delivery man is present.
(二)退货
(ii) return of goods
退货政策
Return policy
yomandamor网依据新消保法的相关规定,向消费者提供7天可申请退货服务。
Yomandamor offers consumers seven days to apply for returns under the new credit protection law.
7天退货服务运费需由消费者自行承担。
7 days return service freight shall be borne by consumers themselves.
退货流程
The return process
1、 客户自货物签收后30个自然日内,若客户发现商品存在质量问题,可在yomandamor网站上提交退货申请,等待yomandamor网客服中心的审核。
1. Within 30 natural days after the goods are signed and received by the customer, if the customer finds any quality problem with the goods, the customer can submit the return application on the website of yomandamor and wait for the approval of the customer service center of yomandamor.
2、 客服中心在受理客户的退货申请后会及时为客户处理,并告知其具体的处理结果,遇特殊情形需延期处理的将会提前通知。
2. The customer service center will deal with the return application of the customer in a timely manner after accepting the application, and inform the customer of the specific processing results. In case of special circumstances, the customer service center will notify the customer in advance.
符合退货条件的,客服中心予以确认,将受理(处理)后续退款事宜。
If the return conditions are met, the customer service center will confirm and accept the refund issue.
(三)商品不完好的情形
(3) goods that are not in good condition
以下情况视为商品不完好的情形:
The following circumstances shall be deemed as incomplete:
1、密封产品原包装打开;
1. Open the original packaging of sealed products;
2、商品已使用(有质量问题除外)或为正常使用磨损;
2. The goods have been used (except for quality problems) or wear and tear;
3、擅自撕毁或涂改商品标贴、序列号、防伪标记;
3. Tear up or alter the labels, serial Numbers and anti-counterfeiting marks without authorization;
4、商品外包装不完整或损坏,标配配件、赠品(如购买时有赠品)不完整,发票缺失或涂改。
4. Incomplete or damaged outer packing of the goods, incomplete standard accessories and gifts (such as gifts when buying), missing or altered invoices.
5、未经授权的疏忽、滥用、进液、改动、不正确使用等造成的商品质量问题。
5. Product quality problems caused by unauthorized negligence, abuse, inputting, modification and incorrect use.
(四)退款方式及运费
(4) refund method and freight
退换货业务(含拒收)完成后,交易款项(含运费)会根据您之前所选择的支付方式进行退款,支付方式不同退回的路径也不相同:
Upon completion of the return and exchange business (including rejection), the transaction amount (including freight) will be refunded according to the payment method you have chosen before, and the return path will be different for different payment methods:
1、若付款时使用PayPal账户支付,钱款会退至原支付的PayPal 账户中;
1. If PayPal account is used for payment, the money will be returned to the PayPal account of the original payment;
2、如您购买时,使用线下支付的,需向我司客服提供相应的银行卡号,才能给您退至您支付的银行卡;
2. If you use offline payment when purchasing, you need to provide our customer service with the corresponding bank card number before returning to your payment bank card;
3、在申请办理退款时,建议您告知我司客服并提供准确的退款方式。
3. When applying for refund, we suggest you inform our customer service staff and provide accurate refund methods.
运费:运费需由消费者自行承担。
Freight: freight shall be borne by consumers.
(五)其它
(5) others
退货时限:产品自签收之日起30日内可退货
Time limit of return: products can be returned within 30 days from the date of signing
注意事项:
Matters needing attention:
1、对于退换货过程中的恶意退换,及虚假欺诈性行为,yomandamor网将保留依法追究法律责任的权利。
1. Yomandamor reserves the right to pursue legal liability according to law for malicious return and replacement in the process of return and exchange and for false fraudulent conduct.
2、yomandamor网在法律允许范围内保留对该规则的最终解释权。
2. Yomandamor reserves the right of final interpretation of the rule to the extent permitted by law.